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Can I get a refund?
Subscriptions are billed through Google Play, so refunds go through Google Play's own process — request one from the Play Store (Menu → Payments & subscriptions → Budget & order history) or at play.google.com. Google decides those requests under its refund policy.
Refunds are governed by the Subscription & Billing Terms. Because Google holds your payment method, we can't issue a refund for a Play charge ourselves — but if Google declines a request you think we should look at, email support@lonzo.ai and we'll review it. Your statutory rights are always preserved.
See also: How do I cancel? · My payment failed