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The app won't load or login fails
First, check your internet connection and that you're using your correct username and password. If you've forgotten your password, reset it from the sign-in screen. If the app itself won't load, close and reopen it, and make sure it's up to date.
If sign-in keeps failing after a password reset, note that resetting signs out your other sessions, so you'll need to sign in again. If you're still stuck, email support@lonzo.ai with a short description of what you were doing and what you expected.
See also: How do I reset my password? · Still stuck?